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Frequently asked questions

How does TeleThink work?

JUST IMAGINE You wake up one morning with sudden cold-like symptoms: stuffy nose, cough, congestion. You have trouble getting an appointment with your existing doctor or you are far away from home and your usual clinic. You don’t want to miss time at work or miss out on your plans for the day by sitting in an urgent care or ER waiting room.

1. As a TeleThink member, your first step is to call in to schedule a consulation

2. Member speaks to a Care Coordinator who will triage and update your Electronic Health Record


3. Member then consults directly with Physician who recommends a treatmet plan.  If a prescription is necessary, it’s sent to the pharmacy of your choice.


4. The doctor will then update the member’s EHR immediately after the consultation.

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How long does it take to reach a doctor?

Once your membership is established, you can be connected with a doctor within a few minutes up to no more than a couple hours until the doctor calls you back. That is way better than the industry average number of DAYS To schedule a Doctors Appointment, or a 4 hour wait in an emergency room or clinic. With Telethink you can schedule a call and go about your day until the doctor call you back.

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How often can I use the service?

Unlimited access means that you can use the service, including mental health services or to consult with a doctor as often as you need, 24/7/365, nationwide from wherever you may be. For full-time-RVers, that can be some pretty remote locations.

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Are the Video Calls Secure?

MyTelemedicine, Inc., as well as our vendors, partners, like TeleThink, consultants, and affiliates respect the privacy of its members and users. MyTelemedicine has developed all the system technologies, including the interfaces to the technology systems provided by third party providers to be private and secure. MyTelemedicine, Inc. manages the data security for the site. All data is stored in encrypted format that meets standards defined by HIPAA (Health Insurance Portability and Accountability Act). All data transfer is executed using similar standards that meet or exceed HIPAA, and no data is transferred to users that does not have specific data access keys.

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When should I use Telemedicine?

Telemedicine is one of the fastest growing technologies in healthcare today. Distance is no longer a barrier, and new devices and platforms are being created every day to make accessing a doctor even easier. Your membership entitles you to unlimited access. Some examples are:

·  If you cannot reach your primary care physician

·  If you need a short-term prescription refill

·  If you have young children and are unable to see a doctor

· If it’s after your doctors normal business hours

· When you're on vacation or traveling away from home

· If you have a specific health-related question

· If you're not sure you need to go to an urgent care center or ER

· If you cannot afford to take time off of work

· As a higher-quality, lower cost alternative to walk-in clinics

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Will I be speaking to a board-certified doctor?

Yes. Our physicians are all board certified, not merely Nurse practitioners as many other telehealth service provide. We offer a Human Connection with Compassion. You will always talk to a qualified, real person, in your state (wherever that may be), ready to listen and prepared to respond to your needs.

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What about Customer Support if I have questions?

As a TeleThink Member you have 24/7 support and our service is guaranteed. If for any reason you are unsatisfied, you are free to discontinue your subscription at any time for any reason.

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Is TeleThink a reputable resource for Telehealth?

TeleThink for Travelers is powered by MyTeleMedicine, a top-ten Telehealth and TeleMedicine provider in the country and has earned top ranking in the JD POWERS 2021 & 2022 & 2023 U.S. Telehealth Satisfaction Survey!

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MyTelemedicine earns top ranking in the

JD POWERS 2021 & 2022 & 2023 U.S. Telehealth Satisfaction Survey

Contact Us

480-710-6700

102 Rainbow Drive, Livingston TX 77399